Effective date: 24 August 2026
These Terms of Service (the “Terms”) govern your use of Asaan Digital (the “Service”), an electronic invoicing platform operated by Jawad Solutions (Private) Limited (“we”, “us”, or “our”), available at https://asaan-digital.com. By creating an account or using the Service, you agree to these Terms. If you do not agree to them, do not use the Service.
Asaan Digital prepares sales tax invoices and submits them on your instruction to the Pakistani revenue authorities the Service supports — the Federal Board of Revenue (FBR), the Punjab Revenue Authority (PRA), and the Khyber Pakhtunkhwa Revenue Authority (KPRA). You create a workspace for your business, register your tax details and one or more outlets, supply the credentials each authority has issued to you, and file invoices through the Service.
The Service is a filing tool. It is not a tax adviser, an accountant, or an agent of any revenue authority, and nothing it produces is tax, legal, or accounting advice.
You are the taxpayer of record for every invoice filed through the Service. We transmit what you instruct us to transmit. You are responsible for:
We do not review your invoices for correctness, and an invoice accepted by an authority through the Service is not a representation by us that it is correct or complete. Any penalty, default surcharge, assessment, or audit arising from what you filed remains yours.
Filing requires the credentials each revenue authority issues to you — tokens, keys, and point-of-sale identifiers. You authorise us to store them and to use them solely to transmit invoices and related requests on your instruction. We encrypt them at rest. You must not enter credentials belonging to any business you are not authorised to act for.
Where a credential is locked against editing, that lock exists to protect live filing. A Super Admin may open a time-limited window for you to change it, or change it on your behalf at your request. We record who changed a credential and when.
Filing depends on systems the revenue authorities operate, which we do not control. Authority endpoints go down, change without notice, reject submissions, and impose their own rules and rate limits. We are not responsible for an authority's downtime, rejection, or change of interface, and a failed or delayed submission caused by an authority is not a breach of these Terms by us. Where a submission fails for a reason that may succeed on a retry, the Service may retry it automatically within limits we set.
You own the invoices, customer records, and business data you put into the Service (“Your Data”). We claim no ownership of it.
You grant us a limited licence to host, store, process, and transmit Your Data only to the extent needed to operate the Service for you: to file invoices with the authority you direct, to provide support when you ask for it, to keep backups, and to meet a legal obligation. That licence ends when the data is deleted.
We do not sell Your Data. We do not use it to train models. We do not make it available to other customers of the Service, and we do not use it to advertise to you or to anyone else. Workspaces are separated from one another, and a person can only reach a workspace they have been invited to.
A workspace represents one registered business, identified by its NTN. Whoever creates a workspace controls it and may invite others into it, including accountants and tax consultants who work across several businesses. Anyone you invite can see and act on the data in that workspace to the extent the role you assign allows, and you are responsible for who you invite and what you let them do. Removing someone's access is your responsibility.
You must be at least 18 years old to hold an account, and the details you give us must be accurate and kept current. You are responsible for keeping your password and any second-factor device secure, and for everything done under your account. Tell us as soon as you suspect unauthorised access.
Do not use a username that impersonates someone else, infringes a trademark, or is offensive.
You must not use the Service to file invoices for a business you are not authorised to represent, to file records you know to be false, to attempt to reach another customer's workspace or data, to probe or interfere with the Service or the authorities' systems, or to break any applicable law.
Access is sold as a plan. A plan sets which authorities you may file to, how many live outlets you may run, and an allowance of live invoices. That invoice allowance is pooled across the term of your plan, not reset monthly — a six-month plan for 6,000 invoices may be spent at whatever rate you like inside those six months. Sandbox filing is unlimited and consumes no allowance.
Fees, term, and the allowances that apply to you are those agreed with you in writing when your plan was arranged. Fees are payable in advance for the term. We may change the fees or the contents of a plan for a future term, and we will tell you before a change takes effect so you can decide whether to continue.
If you use up your live invoice allowance, live filing stops until the allowance is increased or a new term begins. Sandbox filing is unaffected.
Fees already paid are not refundable except where the law requires it, or where we agree otherwise in writing. If we terminate your account for a reason other than your breach of these Terms, we will refund the unused portion of your term.
You may close your account at any time by contacting us. We may suspend or terminate your access if you breach these Terms, if your fees are unpaid, or if we are required to by law. Except where the breach is serious enough to require immediate action — unlawful use, a security risk to the Service or to other customers, or a legal requirement — we will give you notice and a reasonable chance to put the problem right first.
After your account closes, we will keep your filed fiscal records available for export for at least 30 days, so that you can meet your own record-keeping obligations. You can export your invoice records from the Service at any time while your account is open. We then retain fiscal records for 6 years as described in our Privacy Policy, because tax law requires it of us as well as of you.
Suspending an outlet does not release the plan allowance it occupies, and does not delete anything already filed.
We work to keep the Service available, but we do not promise it will be uninterrupted or error-free. We may take it down for maintenance, and we will try to do so at times that disrupt filing least. Unless we have separately agreed a service level with you in writing, the Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the extent the law allows, neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, goodwill, or anticipated savings. Our total liability to you for all claims arising in any twelve-month period is limited to the fees you paid us for the Service in that period.
Nothing in these Terms limits either party's liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot be limited under applicable law. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
We are not liable for tax penalties, surcharges, or assessments arising from what you filed, from your registration status, or from your failure to file on time.
The Service itself — its software, design, and documentation, but not Your Data — belongs to us and our licensors, and is protected by the intellectual property laws of Pakistan and other countries. Our name and logo may not be used without our written permission.
The Service connects to systems operated by others, including the revenue authorities. It may also link to third-party websites. We do not control them and are not responsible for their content or their practices, and we encourage you to read their terms.
We will send you messages the Service requires — about filings, failures, security, billing, and changes to these Terms. You cannot opt out of those while you hold an account, because they are part of operating the Service. Marketing messages are separate: we will only send them if you opt in, and you can unsubscribe at any time without affecting your account.
We may update these Terms. If a change is material, we will give you at least 30 days' notice before it takes effect, and we will update the effective date above. If you do not accept a material change, you may close your account before it takes effect and we will refund the unused portion of your term. Continuing to use the Service after that date means you accept the revised Terms.
These Terms are governed by the laws of Pakistan . The courts of [jurisdiction_city — to be completed] have exclusive jurisdiction over any dispute arising from them, except that either party may seek urgent injunctive relief in any competent court.
Jawad Solutions (Private) Limited
[address — to be completed]
Registration number: [registration_number — to be completed]
Email: support@asaan-digital.com